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Store Policy

Thank you for choosing Food Explorer.

These terms and conditions (“T&Cs”) are applicable to the access and/or use of (“Site”) and/or form the terms and conditions on which Food Explorer ("we", "our", "us") supply products and services. Please read through these T&Cs prior to using the Site. Any changes to our T&Cs for the Site will be posted here. Please check back frequently to see any updates or changes to our T&Cs.

By accessing, using and/or continued use of the Site, you hereby agree that:

  1. you have read, understood and agreed to be bound by all T&Cs stated and;

  2. you are the user of the Site.

If you do not accept any of these T&Cs, please leave the Site and/or discontinue use of our services immediately.


1. Order, Pricing and Payment

Prices listed on the Site are in Singapore Dollars are not inclusive of shipping and any other additional charges. Prices listed on the Site may change from time to time and any promotional discounts or offers may also be withdrawn at any time without giving any reason or prior notice. The price payable by you for the products and services shall be the price of the product and services as stated on the Site at the time your order is transmitted to us through the Site.

Food Explorer endeavors to provide you with accurate and up-to-date information on pricing, product and promotion listed on the Site. However, we do not guarantee and shall not be held liable for any losses due to pricing, product and promotional information error or incompleteness. We will inform you if there are any errors and you will be given an option to confirm or cancel your purchase of such items. If you decide to confirm your order, you authorize us to charge the additional amount to you. If you choose to cancel your order, we will refund payment for such item to you. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of the details of your orders. Any alternations, changes and cancellation are not allowed once order has been placed. All paid orders are non-refundable or non-exchangeable for cash, in kind, or other goods and services. All orders receive from or through the Site shall be subjected to acceptance by Food Explorer at our sole and absolute discretion. We reserve the right to cancel orders and fully refund you, the customer, at our discretion and without incurring additional liabilities. Each fully-paid order accepted by us shall constitute a separate and individual order governed by these T&Cs.

You will be required to pay for your order by making a payment via:

  • Credit card, debit card or PayPal at the time of online ordering or,

  • PayNow to UEN 199203129W within the next 24 hours from the time you have placed your order.


Cash on delivery or any other payment method is not accepted. For payment via PayNow, you will need to indicate your order number in your payment reference and drop us a message at +65 98270532 with your payment details once payment is made. Upon receipt of your payment, we will reply you as a confirmation of your order.  Kindly note that items in your order(s) placed are not reserved until we have received your payment within 24 hours from the time you placed the order(s).


Full payment must be received in full prior to delivery of goods. If your payment is not received, is declined by us, or your bank or credit card issuer, we will not hold items against your order. Upon completion of your order you will receive an email on the summary of your order. Please note that a promo code is only valid for a single transaction, and may not be used in conjunction with any other discounts and/or promotions.

We reserve the right to request further information from you at any time to complete your order and/or comply with regulatory requirements. By placing your order, you authorize us to transmit or obtain information about you from third parties from time to time for verification and authentication to complete your order.

We may, at any time, cancel any part or whole of your order for any reason including where insufficient or incorrect information has been provided, authentication has not been possible, unable to meet the delivery deadline and/or the product is out of stock, without incurring additional liabilities. In the event that we cancel or are unable to fulfill your order, we will provide a full refund of any payment received for such order.

Children/minors under the age of 18 must seek permission from their parents before placing an order and are deemed to have done so.

2. Delivery, COLLECTION, Exchange and Refund


Your order can be collected directly from our office or delivered to you at a requested address. Delivery and collection arrangements can only be made after we have received your payment. Your order will be delivered to you at one requested address within 3 business days upon receipt of payment and a delivery charge of $9.90 applies. For delivery to Sentosa Island, a delivery charge of $25.00 applies. If you require special arrangement, you may contact us here or leave a note in your order. We will try to accommodate with your request but we cannot guarantee that your request(s) will be met. During festive seasons, a delivery surcharge of $8.00 may also apply. Charges indicated above are subjected to Goods and Service Tax.

Upon confirmation, no changes in the delivery date, time or location is allowed. Please ensure that someone is present to receive the order(s) at the scheduled delivery date and time.

If you have provided an inaccurate or incomplete delivery address or no one is at the delivery location to receive the order(s) at the time of delivery, order(s) will be brought back to office for self-collection within the next 4 business days. Order(s) is/are not collected within the next 4 business days will be immediately disposed at your expense to ensure the freshness of products.

All self-collection orders will be ready in 2 business days after we have received your payment. You will be notified when your order is ready for collection. Please collect within 4 working days. Your email order confirmation is required for verification. You can refer to here for collection hours.  Any order not collected within 4 business days will be immediately disposed at your expense to ensure the freshness of products.

The products will be your responsibility from the time we deliver the products to the address you have provided us and/or once you have collected the products from us. Once the order has been accepted, we are not liable for any damage that is rendered to the products(s) and/or any other items (including gifts, cooler bag, etc.) purchased or gifted from us upon delivery or collection. We do not allow exchange, returns or refunds and we will not accept any liability either for any damage sustained to the product and/or any other items thereafter or for any failure to follow the instructions provided once delivered.

For multiple products purchased in a single order, please note that orders cannot be split and all products will be collected or delivered on the same day as scheduled.

For any delay in the delivery of your order, we will inform you accordingly and dispatch the order once possible. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any loss and/or delay in delivery howsoever caused.

2.2 Location Exclusion

We do not deliver to Jurong Island, restricted airline and cargo areas, BBQ pits as well as locations outside of mainland Singapore including offshore islands.

2.3 Damaged, Spoilt or Incorrect Product(s)

In the rare event that any of our products contains any damaged, spoilt or incorrect product(s) at the point of delivery or collection, do not accept the damaged, spoilt or incorrect product(s) and please contact us within 24 hours at A refund or an exchange may be offered at our sole discretion. 


3. Account Information

You may be required to sign-up for an account with Food Explorer to access and/or use parts or whole of the Site, our services and/or products. By registering for an account with us, you agree that you:

  • shall provide true, accurate, complete, and up-to-date information about yourself required for the registration and maintenance of your account.

  • shall be solely responsible for safeguarding the confidentiality of your account details.

  • shall not share, permit, assign or transfer your account to any other person or entity.

  • are responsible for any communications and activity conducted through the use of your account.

Food Explorer is not responsible or liable to you or any third party for any claim, demand, action, proceeding, loss, damage, liability, cost and/or expenses arising as a result of or in connection with the use of your account, including any unauthorized or fraudulent use of your account. If you require any assistance with your account, please contact us at

Food Explorer reserves the right to refuse any request for registration of an account, and/or at any time suspend, deactivate, cancel or terminate any account and/or delete all related information and files related to your account without notice, at our sole discretion. Food Explorer is not liable for any liability arising from or in relation to any action taken by us from suspending, deactivating, cancelling or terminating of any account.


4. Intellectual Property Rights

Food Explorer is the owner or the licensee of all intellectual property rights in and to the content and materials published on the Site. You may not copy, reproduce, modify, republish, duplicate, sell, resell, upload, post, transmit, adapt, download, exploit, distribute or howsoever deal with any content or material from the Site in whole or in part for any purpose without Food Explorer prior written permission. All content and material on this website, including but not limited to its ‘look and feel’, trademarks, logos, text, photographs, graphics, videos, text, images, design, layout and other materials are the property of Food Explorer or its licensors or other relevant third parties. Unauthorized use of the Site may give to a claim for damages and/or be a criminal offense.


5. Linked Sites

The Site may contain links, plug-ins, widgets or other connections to other sites that are not affiliated with or owned, operated, or controlled by Food Explorer such as third party payment system providers. You acknowledge and agree that Food Explorer is not responsible for the content, privacy policy or practices of such third party websites. By accessing and/or using the Site, you expressly relieve Food Explorer from any and all liability arising from your access and/or use of any third party website.

We encourage you to review the terms and conditions and privacy policies of any third party websites before using and disclosing your data to them.


6. Indemnity

At all times, you shall indemnify and hold Food Explorer, our partners, affiliates, subsidiaries, our directors, officers, employees, agents, partners and contractors harmless from all claims, demands, actions, proceedings, awards, damages, losses, liabilities, penalties, and costs and/or expenses, due to or arising out of, your directly or indirectly (i) access and use of the Site, contents, materials, services and/or products, (ii) unauthorized or fraudulent use of your account, (iii) breach of any provision of T&Cs, (iv) violation of any rights of another person or entity; and/or (v) breach of any statutory requirement and/or any applicable law.


7. Waiver

No release or waiver of any of these T&Cs or any rights by Food Explorer shall be effective unless it is expressly stated to be a release and/or waiver and is made in writing and signed by an authorized representative of Food Explorer.

Any failure of Food Explorer to enforce any right or provision of any T&Cs shall not be deemed as a waiver of such right or provision. A release or waiver by us of any default shall not constitute a release or waiver of any subsequent default. In the event that any provision of these T&Cs is held to be invalid, illegal or unenforceable, the remaining provisions of these T&Cs shall remain in full force and effect.


8. Force Majeure

Neither we, nor any third party services that we use, shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, quarantine restrictions, disruption to supply lines, power outages act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.


9. Entire Agreement

These T&Cs stated, including our Personal Data Protection Policy, constitutes the entire agreement between you and Food Explorer as to your access to and/or use of the Site, Content and/or Services, and supersede and cancel in all respects all prior terms and conditions and agreements, if any, whether written or oral.


10. Warranties and Liabilities

The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without  representations or warranties of any kind, whether expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of satisfactory quality, fitness for a particular purpose or non-infringement.

Without limiting the foregoing, Food Explorer expressly disclaims any warranty, condition, guarantee, term or representation:

  • as to the accuracy, timeliness, performance, reliability, completeness or suitability of the information and materials on the Site for any particular purpose.

  • of uninterrupted and secured access to the Site and/or its services.

  • that the Site and/or services are free of harmful parts e.g. viruses.

  • that all defects will be corrected.

By accessing this Site, you agree that:

  1. Food Explorer shall be entitled to add, change, modify, terminate or suspend any part or whole of the Site and/or services provided without providing any reason or prior notice, at any time.

  2. you may be refused access to and/or use of the Site in part or in whole without prior notice or liability to you at our absolute discretion.

  3. access to and/or use of the Site may be interrupted from time to time.

  4. information and materials on the Site may contain inaccuracies or errors at any given time and we expressly exclude any liability for any of such errors to the fullest extent permitted by law.

  5. your use and/or access of the Site is at your sole risk.

Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:

  • Loss or damages you incurred or suffered, directly or indirectly, from the access, use and/or inability to access and/or use the Site, its content or service.

  • Any connections with the acts, omissions or defaults of any third parties payment system(s) and/or payment data on the Site.

  • Third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the products purchased on or through our Site.

  • Any warranties provided under these T&Cs if the total price for the product has not been paid in cleared funds by the due date for payment.

To the extent that any exclusion of liability under these T&Cs is not permitted by law, the aggregate cumulative liability of Food Explorer and our affiliates under any order shall in any event not exceed the sum that you have paid to us for the sale of products under that order.


11. Governing Law & Jurisdiction

These T&Cs and any disputes, claims, actions or proceedings arising out of or in connection with these T&Cs shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these T&Cs and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore.

12. Privacy & Data Protection Policy

We may collect, use and disclose personal data that you provide to us to supply the products and/or services to you, process your payment, to send you newsletters, and other specified purposes. Food Explorer recognizes the importance of keeping your personal data secure and private. Please see our Personal Data Protection Policy for more information.

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